Coordinated Entry (CE)

Coordinated Entry System

The primary goal of a Coordinated Entry process is to provide an accessible system to people experiencing homelessness and quickly connect them to appropriate housing or other services.

Our Coordinated Entry Manager provides supervision, support, and guidance to direct care staff, collaborates with shelter providers and permanent housing providers.

See programs below for more information

Shelter Case Management

Connection to resources, assistance with setting goals towards housing and creating housing plans for people experiencing homelessness in shelter. Prioritizes those experiencing homelessness for the longest periods of time in shelter.

What can case managers do?

Referrals to eligible resources such as care coordination, mental health treatment, and substance use treatment
Assistance with applying for SNAP and Public Assistance (PA)
Assistance with developing housing plans to exit homelessness and applying for and collecting necessary documentation for eligible programs
An "access point" for Coordinated Entry for people living unsheltered in Nassau and Suffolk counties.

What can't case managers do?

Provide crisis and 24/7 response
provide direct access to shelter or DSS (all shelter goes through the Department of Social Services

The Helpline

Our team of Community Support Specialists offer connection to resources and support for people experiencing homelessness

To contact the helpline call: (631) 464-4314 ext. 118

What is the Helpline?

A messaging system for people experiencing homelessness to connect with a community support specialist
An "access point" for Coordinated Entry for Nassau and Suffolk counties

What does the Helpline offer?

Peer support
Help with problem solving
Resource navigation
Help with development of a housing plan to exit homelessness
Connection to the Street Outreach team or other community resources for people living unsheltered (on the street or a place not made for human habitation)

What can't the Helpline offer?

This number is not a 24/7 hotline or crisis response hotline
Direct access to shelter (Emergency shelter can only be accessed through Department of Social Services)
A referral source for permanent housing programs

Domestic violence support connections provided by The Safe Center of Long Island Hotline: (516) 542-0404

Street Outreach

Connection to resources, assistance with setting goals towards housing and creating housing plans for people experiencing unsheltered homelessness.
To contact the street outreach team call: (631) 464-4314 ext. 118

What do street outreach workers do?

Referrals to eligible resources such as care coordination, mental health treatment, substance use treatment etc.
Assistance with applying for SNAP and Public Assistance (PA).
Assistance with developing housing plans to exit homelessness and applying for and collecting necessary documentation for eligible housing programs
An "access point" to Coordinated Entry for Nassau and Suffolk counties

Eligibility for street outreach services

Must be living outside or in a place not meant for human habitation (in a car, tent, train station etc.)
Prioritization goes to those experiencing unsheltered homelessness for the longest periods of time. This housing-focused street outreach lasts for 12+ months.

What can't street outreach workers do?

Provide crisis and 24/7 response
provide direct access to shelter or DSS (all shelter goes through the Department of Social Services

To support our Street Outreach Team, we greatly appreciate the following donations:

Food Gift Cards in $5-$10 increments (dunkin donuts, 7-11, fast food establishments, grocery stores)
Sleeping Bags
New and Packaged Undergarments
Large or XL Winter Coats (no tears or stains)
Handwarmers
Gloves, Hats, Scarves

Shelter Case Management

Street Outreach

The Helpline

Our Teams in Action

Shelter Case Management